Terms and Conditions

1. Service provider details

In accordance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce, the owner and provider of HabitaliApp is:

• Owner: Jose Maria Cruz Iglesias
• Tax identification number (DNI/NIF): 70903010S
• Address: C/ Sol Oriente 11 1C, 37002 Salamanca (Spain)
• Contact email: contacto@habitali.app
• Domain: habitali.app

2. Definitions

• Owner or provider: Jose Maria Cruz Iglesias, owner of HabitaliApp.
• Customer: the natural or legal person that contracts or usesHabitaliApp to manage a community, property, building or group of users.
• Administrator user: a user authorised by the Customer to configure communities, users, roles, permissions and features.
• End user: a person authorised by the Customer to access the Platform, such as residents, owners, tenants, workers, suppliers or other users linked to the community.
• Worker, caretaker or staff: a person linked to a community whose activity, tasks, time records, holidays or documents may be managed by the Customer in the Platform.
• Platform or Service: the HabitaliApp SaaS software, its pages, dashboards, modules, integrations and associated services.

3. Purpose and acceptance

These Terms govern access to, use of and contracting for HabitaliApp, a SaaS platform for managing communities, buildings, users, incidents, common-area bookings, communications, documentation and associated services.

Access to or use of the Platform implies acceptance of these Terms and the applicable legal policies. If you do not agree, you must not use the Platform.

HabitaliApp is mainly aimed at professional customers, property managers, communities and people responsible for operational management of properties. Where the Customer qualifies as a consumer, the rights that apply under mandatory consumer law will be respected.

4. Registration, account and credentials

To use certain features, the User must register with truthful, complete and up-to-date data. The User is responsible for keeping credentials confidential and for reporting any unauthorised use to contacto@habitali.app.

The Owner may suspend or cancel accounts that provide false data, breach these Terms or compromise the security of the Platform.

5. Customer responsibility for third-party data

The Customer represents and warrants that it has sufficient authority and a valid legal basis to enter, manage or process personal data of third parties in the Platform, including residents, owners, tenants, workers, suppliers or any other data subjects.

The Customer is responsible for informing those data subjects where required and for complying with its obligations as data controller. In these cases,HabitaliApp will act as data processor under the Data Processing Agreement.

6. Ownership of data and uploaded content

The Customer retains ownership of the data, documents, images, communications and other content it enters into the Platform.

HabitaliApp does not acquire ownership of that content and will process it only to provide the service, maintain Platform security, comply with legal obligations or follow Customer instructions under the applicable agreement.

7. Customer and user obligations

• Do not enter unlawful, false, inaccurate or unauthorised data.
• Do not enter sensitive data without a sufficient legal basis.
• Do not infringe third-party rights, including privacy, honour or intellectual property.
• Do not use the Platform for spam, fraud, abuse, harassment or illegal activities.
• Keep credentials secure and report unauthorised access.
• Correctly configure permissions, roles and user access.
• Keep account, billing and contact data up to date.
• Inform end users and data subjects where appropriate.
• Do not attempt to access systems, data or accounts without authorisation.

8. Plans, prices, payments and renewals

Full access to the Platform may require contracting a paid subscription plan. Current plans, prices, taxes, features and billing frequency are shown on the pricing page or during the contracting process.

Payments are managed through Stripe. HabitaliApp does not store credit or debit card data. Subscriptions renew according to the contracted frequency unless cancelled under the terms available in the billing portal or indicated channel.

Non-payment may lead to suspension or limitation of the service after the reasonable notices that apply. Cancellations take effect at the end of the current billing period unless otherwise stated or applicable law requires a different approach.

No refunds will be made for already billed periods unless required by law or expressly stated in a commercial condition.

Free trials, discounts, price changes, applicable taxes, non-payment suspensions and special conditions will be indicated, where they exist, before contracting or in the relevant billing channel.

9. Availability, maintenance and support

HabitaliApp will use reasonable efforts to maintain service availability and security. However, interruptions may occur due to maintenance, updates, technical incidents, force majeure or actions by third-party providers.

The Owner may modify, update or discontinue features for technical, security, legal or service-evolution reasons, seeking to minimise impact where reasonably possible.

10. Termination, cancellation, export and deletion of data

After the service ends, the Customer may request export or deletion of data in accordance with the applicable terms and current law.

HabitaliApp may keep certain data blocked where necessary to address legal, tax, contractual or security liabilities.

Where no automated export is available from the Platform, the Customer may request a reasonable copy of its data through the support channel. Delivery may be made in a commonly used structured format, taking into account the nature of the data, information security and reasonable technical limitations.

11. Intellectual and industrial property

The brand, design, texts, software, code, logos, structure, features and content of the Platform belong to the Owner or its licensors, except for content entered by the Customer or users.

Reproduction, distribution, public communication, transformation, reverse engineering or unauthorised exploitation of the Platform or its elements is not permitted.

12. Limitation of liability

The Platform is provided with reasonable quality and security efforts, but the total absence of errors, vulnerabilities or interruptions is not guaranteed. The Owner will not be liable for misuse of the Platform, data or content entered by Customers or users, or incidents caused by third-party providers, force majeure or maintenance.

To the fullest extent permitted by applicable law, the total liability of the Owner to the Customer for any claim will not exceed the amount actually paid by the Customer in the three (3) months prior to the event causing the damage, except in cases of wilful misconduct, liability that cannot be limited by law or mandatory consumer rules.

13. Personal data protection

Processing of personal data arising from use of the Platform is governed by the Privacy Policy. Where the Customer enters third-party data, the Data Processing Agreement also applies.

14. Cookies

HabitaliApp uses technical cookies necessary for the service to work and may use Google Analytics cookies only when the user accepts them through the consent banner. Analytics cookies are not loaded before that acceptance. For more information, see the Cookie Policy.

15. Applicable law and jurisdiction

These Terms are governed by Spanish law. For the resolution of disputes, the parties submit to the Courts and Tribunals of Salamanca, unless consumer law or another mandatory rule establishes a different venue.

16. Contact

For any question about these Terms, you may write to contacto@habitali.app.